Clubx.lv
Clubx.lv
Help: admin  Tel.: +371 27190056
 
My account
1. I forgot my password to access my account, what do I do?
Follow the link in the top menu [Forgot Password] and enter your nickname or e-mail address. The password will be sent to e-mail in few minutes. We use your main e-mail from our database, that you entered dureing registration or changed in your profile.
2. How do I change my account information?
Follow link in the top meniu "My Profile".
3. How do I delete my account?
Follow link in the top meniu "My profile" and next "Delete my account".
Warning! After using this function all your account information will be deleted and can't be restored. Please think twice of your choice results.
4. I changed my profile info, why can't I see the changes?
New information will be added/refreshed in a few minutes when database collects all cached data.
5. Why can't my account be found via search or isn't displayed in Friends' Lists?
If the search values are correct, possibly you are pending of new photos confirmation. Administration will check and approve/deny your new photos as soon as possible.
You allways can check your pictures status in top meniu page "My profile" near the link "Change my photos" - (Pending/Approved/Real).
6. When I try to login, the system shows an error "Profile Disabled". What does it mean?
Your profile was disabled cause ClubX.lv Terms and Conditions ignoreing.
Your profile won't be ever enabled, later it will be deleted from database.
7. The person's data (messages, comments, profile) just disappeared. Why did that happen?
Probably this user was disabled
Why it happened you can read one answer above.
8. How do I add photos to my profile?
Follow link in the top meniu "My info" and next "Change my Photos".
Photos
1. How do I add photos to my profile?
Follow link in the top meniu "My info" and next "Change my Photos".
2. Why aren't the photos that I uploaded published?
Probably your photo(-s) violated one of the ClubX.lv Photos Uploading Rules:
Photo must be JPEG format and be not bigger than 2 MB.
Photo must be in vertical position.
Photo must be a good quality.
Unallowed to upload the photos that rights are reserved.
Unallowed to upload photos with others sites links.
Unallowed to upload (main picture) any kind of pornographic photos.
Unallowed to upload photos with children till 7 years old.
Unallowed to upload photos without your face.
Unallowed to upload few same photos.
Unallowed to upload not yours photos.
3. What's a "Real Member" label in user profile?
Users with this status are real, that means they realy exists. Them don't need to wait while administrators checks theyr photo and approves it for public; deletes it.
4. How to get status "Real Member"?
There are two ways to get it:
1. Send us a picture holding a sign "ClubX.lv"
2. Send us a semi-official document (e.g. Student ID)
It takes some time. If photos are fine, administration will grant you "Real Member" status.
E-mail: admin@clubx.lv
Don't forget to mention your username!
5. Why can't I upload any more photos?
Check uploading, maybe for your account function to upload photos was disabled.
It was disabled cause your violation of ClubX.lv Photos Uploading Rules.
6. Why am I allowed to upload up to 5 photos?
The number of photos you're allowed to upload depends from the current membership you have:
Simple members can upload up to 5 photos;
Golden and VIP members can upload up to 10 photos.
7. Can I Hide my photo(-s) and decide myself Can I Hide my photo(-s) and decide myself who'll have a permission to see it?who'll have a permission to see them?
Yes, this function is called Granted Members - your chosen photos are locked down so that to see them, user has to ask for your permission - you just have to let or dismiss this request.
8. My photos were deleted. Why?
Administration doesn't know exactly every photos deletion reason. Of course your photo doesn't violated BalticGays.com Photos Uploading Rules. The definite answer was automatically sent to your inbox.
Please don't ask administration reason of deletion.
Memberships
1. How do I buy a privileged membership - Gold or VIP?
Follow link in the top meniu "My info", next "My Status" - here you will be allowed to buy a better ClubX.lv membership.
2. Why can't I see new functions after buying a privileged membership?
You need to logout and login to system again.
3. How can I buy a privileged membership for another user?
In every user profile on the top of page here is a link "Surprise Me" - use it ;)
4. I got a message from admin saying that my membership expires in a few days. How can I avoid it?
Your membership expires because it was bought or presented for you for such term.
If you want to prolong it please check which type membership do you have - Gold or VIP. You can see it following top meniu link "My info", next "My Status".
Functions
1. How do I add a user to my Friends List?
In each member profile information page below photos is a button "Add to Friends". Use this and wait while the user approves your request to be his/her friend. In this time he/she will be shown in your Friend List as "Pending". After approveing you will be added to his/her Friends List or your request to be a friends may be denied by Pending approval member.
2. Where do I find the list of members who viewed my profile?
This function allowed only for Gold or VIP members.
If you are privilegied member, in the left meniu follow the link "Last viewers". Here you are able to view your profile viewers.
3. How do I delete a friend from the Friends List?
Follow link in the top meniu "Friends", in this page click link "Edit".
Now you can delete undesirable friends.
4. How to ignore user messages?
Follow link in the left meniu "Ignore List". In this page bottom you are able to add or edit your ignored users list.
5. I want to delete a friend's comment from my profile, is it possible?
Delete only comment is not allowed. But if you'll delete friend who posted that comment from your Friends List, comment will be deleted automatically.
6. Why I can't use some portal functions that I was able before?
Check the each membership functions that are able to use.
Tou can read more about functions here ยป
Rebilling
1. What is rebilling?
Rebilling is a system that, when turned on, charges the user for a certain service every given number of days. For example, a certain sum of money will be taken from your phone account every X days for Golden membership.
2. How do I turn of rebilling?
Should you find the system inconvenient, you can turn it off by going to Membership->Payment by SMS. There, at the end of the page you will see the instruction on how to turn off rebilling.